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United States Immigration

Information Guides and FAQs

Guías Inmigración

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Términos y Condiciones

This website is a private independent organization, not affiliated with the United States Government. We are a publisher of practical information including immigration, business, and travel related information. Our products include: eBooks, answer to FAQs, and other publishing products.

About us
We are a private organization dedicated to publishing, we are not a US government agency. We have included disclaimers on every page of this website stating that we are no affiliated with the government. Please review our legal disclaimers and feel free to contact us if you have questions.

Refunds and Returns Policy
We usually don't give refunds for products and services with immediate delivery, unless we were not able to provide the service or information you requested.  However during the first 30 days of your purchase, if you are not satisfied with the product or information provided we will try to provide additional information or another product free of charge. In some special cases we will provide a refund, the request for a refund must be to submitted within 30 days from the day the order was received and we reserve the right to not issue a refund on a case by case basis.

Refunds for credit card transactions are issued within 5 business days and will be only issued to the original credit card number and name used for the purchase. Please be aware that it can take up to 14 business days for the transaction to actually post to your account.  This time period includes the time it takes us to process your refund, and the time it takes your bank and ours to process our refund request (usually 10 business days). If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed your refund request. Please contact us for more information about refunds.

Shipping and Delivery Policy
Our shipping policy is for a maximum 3 business days. We work to provide the highest level of customer service possible. We do our best to ensure that your order is processed and delivered as soon as possible. Delays, although rare, may happen due to technical difficulties, internet errors, or due to issues beyond our control. At the present time we offer all our products in digital download format only, available for immediate delivery/download through the internet. After placing a scuccesful order and paying with your credit card, you should receive a confirmation email with a download link to open, print and save your product in your computer. Be aware that our emails may be classifed as spam by your email provider or software, and it could be automatically sent to your Junk or SPAM Mail folder. Therefore we recomend to check your junk or spam folder frequently after placing an order.

eBooks and FAQs: To be able to open and see your eBooks products you must have installed in your computer the free program Adobe Reader, also you would need to use some type of internet navigation program like internet explorer or mozilla firefox to veiw the FAQ answers in html format.

Ask Lawyer Service: This special service is not available yet, but in the future upon credit card approval your questions will be submitted by email to a licensed U.S. lawyer that will answer your question via e-mail within 2 business days, or provide you with a consulation over the phone to answer your questions.

Privacy Policy
This website is committed to protecting our clients' privacy. We only use the information we collect to process orders and applications requested by our clients. As a visitor to our website, you have the right to understand our information privacy practices. We understand that submitting your information over the Internet involves trust on your part.  We take this trust very seriously, and we make our highest priority to ensure the security and confidentiality of our clients personally identifiable information, such as name, address, phone number, email address and billing information.

What Information we Collect: We only collect information that you voluntarily provide to us, such as your name, address, phone number, email address and billing information.

How we use your Information: We only use your information for the purpose of responding to and fulfilling your requests for our products and services including submitting your questions to accredited attorneys that will answer your questions. Your information is not shared with any other person, business or organization. We use third party statistic programs like google analitics and others, that collect certain customer information to be used for statistic and marketing purposes. Google Analytics uses "cookies", which are text files placed on your computer. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google's servers. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. By using this website, you consent to the processing of data about you by Google in  the manner and for the purposes set out above.

Our Newsletter
This website provides a free immigration newsletter. This is an Opt-Out newsletter, where the user has the option of removing his/her email address from the newsletter at any time. Subscribers can manage their newsletter settings in the “My Account” section. An unsubscribe page is also available to users who do not wish to logon to their accounts. Your email will never be shared with any third party. Please review our privacy policy for more information

Links
This website contains hyperlinks which may take you outside of our site to external domains. Links are made available for your convenience. However, the inclusion of any link does not imply our endorsement or approval. We are not responsible for any links to and from our site. Framing of our website at any level is prohibited.

Copyright Notice
Except where otherwise noted, all information provided in this website is copyrighted and protected by U.S. and worldwide copyright laws and treaty provisions. Any information or content may not be copied, reproduced, modified, uploaded, posted, transmitted, retransmitted, retransmitted by web proxy, displayed, or distributed in any way, in whole or in part, without written permission from us. Our trademarks, trade names, and logos are strictly prohibited to be used without our prior written consent. If you have any questions regarding copyrighted material and trademarks, or if you believe that any of the content on our website might in any way constitute a violation of copyright law, please contact our legal department 

Our Information is not legal advice
This site offers information on several subjects related to travel, immigration and business in the United States. The information we offer on these various legal topics is not to be viewed as legal advice. Our products are not based on a specific case and no attorney-client relationship is created by the usage of this website, its contents, any immigration materials purchased or downloaded, or any information provided by us or our affiliated websites. By using this site or purchasing our eBooks, FAQs, or other products, you agree that its proprietors, producers, and administrators have no responsibility or liability, directly or indirectly, for any problems that may arise from the use or misuse of our products and content. The responses and information contained herein are intended to be general and should not be relied on for a specific situation. For specific legal advice, contact an attorney. Our service to Ask a Lawyer will put you in contact with a third party lawyer, and by using our site you agree that we are not responsible or liable for the information exchanged between you and the lawyer.

If you find any errors in our website or products, or have any questions regarding the information provided please contact us with any questions to the following departments:

1. Refunds
Please contact our Refunds Department.

2. Customer Service
Please contact our customer service department for all general inquires.

3. Business Development
If you are interested in doing business with us Please contact us.

3. Legal Department
For legal inquires Please contact our legal department.

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